Terms and Conditions

TERMS AND CONDITIONS

1. BOOKING

To make a booking please contact us at info@dairyatdaviot.co.uk or on 01463 772975

Bookings are only accepted and confirmed on receipt of a deposit of 30% of the total cost. The outstanding balance is due 4 weeks prior to arrival. If a reservation is made less than 4 weeks before arrival, the full payment is due at the time of booking. Non-payment of the outstanding balance by the due date will be treated as a cancellation and we may re-let the property. The 30% deposit will be regarded as non-refundable.

2. GOOD HOUSEKEEPING DEPOSIT

The Good Housekeeping Deposit is taken from the card you pay your balance with we ask you to authorise £100.00 pre arrival. The GHK deposit is to cover any breakages or items missing from the cottage, or any other loss or damage occurring at or to the cottage during your stay. The guests will be required to pay for any such loss, damage, breakages or missing items and any cleaning (other than normal cleaning) which is required following departure, up to the value of the damage or missing items.. Wedding or group bookings incur a higher GHD please refer to the confirmation letter for your booking.

3. ARRIVAL/DEPARTURE TIMES

The occupancy period commences at 3pm on day of arrival and ends at 10am on the day of departure. It is particularly important that the departure time be observed so that Housekeeping has sufficient time to prepare the property for the next residents. On departure the cottage should be locked and all windows shut. Please leave both sets of keys in the black letter box at Reception door opposite the gated refuse area.

4. CARE OF PROPERTY

The guests agree to take good care of the property and leave it in the same condition in which it was found on arrival (with the exception of dirty linen) and fit for occupation by the next guest. Before you go please ensure the bins have been emptied, washing up has been done or is in the dishwasher and that your cottage is left in a tidy state, in particular, ovens, hobs, fridges and worktops must be left clean.

·In the interests of others, guests must ensure that there is no unreasonable amount of noise within their cottage, particularly late at night.

·Please use the clothes horse provided indoors for drying purposes. Do not hang towels, clothes or any other item over the heaters as this     would be a fire hazard. Washing may not be hung anywhere outside.

·For purposes of insurance and out of consideration for the majority of our guests, smoking is not permitted in any of our properties. Failure to   comply could trigger the smoke alarms.

·Please do not leave rubbish lying outside. 

·You are free to smoke outside. Please dispose of any cigarette ends. We very much appreciate your co-operation however should we find you have been smoking in the cottages we will have to debit the card number left to cover the Good Housekeeping Deposit with £75.00 to cover the deep cleaning costs.

5. NON-AVAILABILITY OF PROPERTY

In the unlikely event that the cottage becomes unavailable due to reasons beyond our control an alternate cottage will be offered, should this not be acceptable or if no alternative is available, all monies will be returned in full. The Dairy will not be liable for any loss, expense, inconvenience or further cost from such unavailability and the guests shall have no claim against them.

6. LIABILITY

The Dairy does not accept any liability in respect of loss or damage to the guest/s, their property, baggage, car or contents, save to the extent that such loss or damage arises as result of the negligence of The Dairy or their respective employees, agents or sub-contractors.

7. CANCELLATIONS

Should you have to cancel your holiday for any reason, please let us know immediately in writing. Cancellation charges are as follows:

·      The 30% deposit will be regarded as non-refundable.

·      Should you cancel within 4 weeks of the arrival date no refund will be made.

·      Should we be able to re-rent the property at the full tariff we will refund the rental charge less deposit.

CANCELLATION PROTECTION

We strongly recommend that you use holiday cancellation insurance to cover the cost of your holiday. This will provide you with piece of mind if an unforeseen event forces you to cancel your holiday. Please request the documents from Reception if you wish to use our recommended insurance provider or for those making reservations online please go to the bottom of our booking page to locate the link that will take you straight to our recommended insurance provider.

8. DATA PROTECTION

Any personal information or details provided by the guests may from time to time be used to contact you with special offers or information about The Dairy at Daviot and its partner companies. If you would prefer not to receive any of this information please contact: The Dairy at Daviot, Daviot Estate, Daviot, Inverness-shire. Tel:01463772975 Email: info@dairyatdaviot.co.uk

9. CHILDREN

Standard size travel cot (we supply a bottom sheet and fleece blanket), high chair, stair gates, bed guard are available if required at no extra charge. Please ask when booking.

10. DOGS

If arranged at the time of booking well behaved dogs are welcome in our Holstein and Ayrshire cottages, strictly on the understanding that:

·        dogs accompany owners when they are off site

·      dogs are kept on leads at all times within our grounds

·      dog deposits are removed in bags to the general waste bins in the gated refuse area  by owners

·      dogs bring their own bedding and feeding bowls and are kept off the furniture

·      dogs are not allowed upstairs in the cottage

·      dog related damage is made good by their owners

11. ELECTRICITY

Is provided in the price of the accommodation.

12. FACILITIES

Biomass wood pellet heating system powers the central heating and hot water. Oven and electric hob, fridge/freezer, combined washing machine/tumble dryer, dishwasher and microwave. Digital flat screen TV with integrated Freeview and DVD player, digital radio and ipod docking station. Iron and vacuum cleaner. Hairdryer. Outside tables & seating. Free Wi-Fi internet access is available in all cottages.

13. LINEN

All bed linen and towels are provided however a bottom sheet and fleece blanket is all that is provided for travel cots.

14. PARKING
Ample car parking is available beside the cottages.

15. STARTER PACK

The following provisions are provided in a small quantity: soap powder, washing up liquid, cream cleaner, dishwasher tablets, Au Lait toiletries hand wash, shampoo, bath & shower gel, toilet rolls, kitchen roll, salt & pepper, tea, coffee, sugar, milk and biscuits.