Terms and Conditions
1. BOOKING
To make a booking please check availability and book online from our Home or Apartment pages or if you prefer we are always happy to chat and help with any queries you may have please contact Alison on 01463 772975.
Bookings are only accepted and confirmed on receipt of a deposit of 30% of the total cost. The outstanding balance is due 28 days prior to arrival. If a reservation is made less than 28 days before arrival, the full payment is due at the time of booking. Non-payment of the outstanding balance by the due date will be treated as a cancellation and we may re-let the property. The 30% deposit will be regarded as non-refundable.
Our web site uses a secure server to collect credit card information. SagePay uses 128bit encryption technology so your details continue to be protected.2. GOOD HOUSEKEEPING DEPOSIT
The Good Housekeeping Deposit is payable either by authorising us to use your card details or by separate cheque (dated as per your arrival date) at the time of check in, we will destroy the cheque after your holiday if not required. Neither of these will be used without consultation with you. The GHK deposit is to cover any breakages and items missing from the inventory, or any other loss or damage occurring at or to the apartment during your stay. The guests will be required to pay for any such loss, damage, breakages or missing items and any cleaning (other than normal cleaning) which is required following departures, up to a maximum of £100.00.
3. ARRIVAL/DEPARTURE TIMES
The occupancy period commences at 3pm on day of arrival and ends at 10am on the day of departure. It is particularly important that the departure time be observed so that Housekeeping has sufficient time to prepare the property for the next residents. On departure the apartment should be locked and all windows shut. Please hand keys into Reception or leave both sets of keys in the letterbox at Reception door.
4. CARE OF PROPERTY
The guests agree to take good care of the property and leave it in the same condition in which it was found on arrival (with the exception of dirty linen) and fit for occupation by the next guest. Before you go please ensure the bins have been emptied, washing up has been done or is in the dishwasher and that your apartment is left in a tidy state, in particular, ovens, hobs, fridges and worktops must be left clean.
- In the interests of others, guests must ensure that there is no unreasonable amount of noise within their apartment, particularly late at night.
- Please use the clothes horse provided indoors for drying purposes. Do not hang towels, clothes or any other item over the heaters as this would be a fire hazard. Washing may not be hung anywhere outside.
- For purposes of insurance and out of consideration for the majority of our guests, smoking is not permitted in any of our properties. Failure to comply could trigger the smoke alarms.
- Please do not leave rubbish lying outside.
5. NON-AVAILABILITY OF PROPERTY
In the unlikely event that the apartment becomes unavailable due to reasons beyond our control an alternate apartment will be offered, should this not be acceptable or if no alternative is available, all monies will be returned in full. The Dairy will not be liable for any loss, expense, inconvenience or further cost from such unavailability and the guests shall have no claim against them.
6. LIABILITY
The Dairy does not accept any liability in respect of loss or damage to the guest's, their property, baggage, car or contents, save to the extent that such loss or damage arises as result of the negligence of The Dairy or their respective employees, agents or sub-contractors.
7. CANCELLATIONS
Should you have to cancel your holiday for any reason, please let us know immediately in writing. Cancellation charges are as follows:
- The 30% deposit will be regarded as non-refundable.
- Should you cancel within 4 weeks of the arrival date no refund will be made.
- Should we be able to re-rent the property at the full tariff we will refund the rental charge less deposit.
8. DATA PROTECTION
Any personal information or details provided by the guests may from time to time be used to contact you with special offers or information about The Dairy at Daviot and its partner companies. If you would prefer not to receive any of this information please contact: The Dairy at Daviot, Daviot Estate, Daviot, Inverness-shire. Tel:01463772975 Email: info@dairyatdaviot.co.uk
9. CHILDREN
Travel cots (suitable from birth up to 24/36 months), high chairs and stair gates are available if required at no extra charge. Please ask when booking.
10. DOGS
If arranged at the time of booking well behaved dogs are welcome in our Holstein and Ayrshire apartments, strictly on the understanding that:
- dogs accompany owners when they are off site
- dogs are kept on leads at all times within our grounds
- dog deposits are removed in bags to the dustbins by owners
- dogs bring their own bedding and feeding bowls and are kept off the furniture
- dogs are not allowed upstairs in the apartment
- dog related damage is made good by their owners
11. ELECTRICITY
Is provided in the price of the accommodation.
12. FACILITIES
Electric wall and storage heaters provide total control. Whirlpool oven and electric hob, fridge/freezer, combined washing machine/tumble dryer, dishwasher and microwave. Digital flat screen TV with integrated Freeview and DVD player, digital radio and ipod docking stations. Iron and vacuum cleaner. Hairdryer. Outside tables, seating and barbecues. Currently you can access the internet from our Jersey and Simmental apartments. Wi-Fi internet access is also available in our Cafe during opening hours.
13. INVENTORY
A full inventory of kitchen contents will be sent out to you after confirmation of booking.
14. LEISURE
All residents enjoy special, subsidised rates for use of the Kingsmills Hotel leisure facilities in nearby Inverness.
15. LINEN
All bed linen and towels are provided however a bottom sheet is all that is provided for travel cots.
16. PARKING
Ample car parking is available beside the apartments.
17. STARTER PACK
The following provisions are provided in a small quantity: soap powder, washing up liquid, cream cleaner, dishwasher tablets, hand wash, toilet rolls, kitchen roll, salt & pepper, tea, coffee, sugar, milk and biscuits.
"we will definitely be back"
